Letter of the Semester

Dear Ecobank,

Remember me? You should, as I have been in your Legon branch at least once a week for the past 16 weeks. It was so long ago - August 6th - when I opened my account. Although it did take us 2 hours to do so and I was stuffed into that holding pen you call a "waiting room", I still had high hopes for us. You promised me my ATM card in a week, and you promised to call. I knew it would probably take longer than that... maybe three weeks... but I didn't expect this.

It has been 15.5 weeks since then and you continue to assure me that my ATM card will come in soon... Every week you get my hopes up when I come in and you say "Next week! It'll be in next week!"

Well, it's next week, all right... I've tried everything possible to make this work. I've reapplied for cards time after time after time. But I just can't take it anymore! I'm leaving the country in three weeks! There isn't a point anymore. So I'm ending our relationship and closing my account.

I know, you're shocked. Well, you shouldn't be. Maybe I wouldn't be so mean every time I came in if any of your employees understood the words "customer service". But because they don't, I don't mind raising my voice and making a fuss. You kind of deserve it.

It's been fun Ecobank - going in at the crack of dawn so that lines are only an hour long. I've really enjoyed jumping through numerous hoops just to withdraw my money, because whoever heard of a withdrawl slip???

Seriously, it's over. Hasta la vista.

Love,
Your best and most loyal customer, Megan
Account #100010111101010111010101111010101110101000111101011
(WHAT THE HECK! IS THAT BINARY FOR DON'T GIVE HER AN ATM CARD EVER!?!?!)